While all firms will claim to put their clients first, in 2014, Eric Robinson Solicitors conducted an exercise with its staff of over 140 individuals to establish the core service values (now known as our Brand Values) they wanted potential and existing clients to know and understand:
Our staff pride themselves on effective communication, avoiding jargon and any ‘mystery’ in the legal process, thereby ‘making law make sense’ so that clients understand what is happening with their cases at every stage.
Staff agreed that being asked to handle an individual’s legal affairs puts them in a privileged position of trust that must be met with honesty and accountability.
Clients need to feel that those handling their case are approachable and available. Staff at Eric Robinson Solicitors see themselves as ‘down to earth’ and relatable to the clients they are working for.
Whether a case involves more than one area of law or needs a team of staff working on it, to see people working together creates a welcoming and reassuring atmosphere for the client.
Highly experienced and well-trained specialists in specific areas of law are fundamental to an efficient, valuable service.
A modern, innovative approach, diversification into new areas of law and geographical locations and the ambition to constantly grow and improve ensure that Eric Robinson Solicitors is always keen to serve every client to the best of its ability.
It is these core values that we believe give the reasons for why many of our clients have been with us for many years.
We regularly engage in ‘mystery shopping’ and assess our client satisfaction score obtained through both hard copy and online feedback forms to monitor and evaluate our service, all to ensure that Eric Robinson Solicitors remains the stand-out legal firm on the South Coast.