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Why it really is good to talk in the workplace?

Debbie Sansome
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I am going to talk about a subject, which some people find very taboo, or feel that it should not be openly discussed. However, that is just plain wrong.  Two little words but have such a big meaning; Mental Health . 1 in 4 people, across the world,...

Cost v Service

Debbie Sansome
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Can we put a cost on Customer Service? Upon looking at service feedback from clients, can we put a cost on customer service and would be swap excellent client service v low cost? Ask me when I was 20 and the answer would be cost.  Ask me now...

Do we all show some unconscious bias?

Debbie Sansome
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I have been doing some research on unconscious bias and it really did make me sit and think about how we perceive, or view other people to be. Essentially, unconscious bias is about people making quick judgement, or stereotyping, without realising we are...

Is it really equality for all?

Debbie Sansome
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I could not write this month without recognising what has been filing newspaper columns, the news, social media and even Big Brother! – Equality and the Gender Pay Gap. Feminism or equality sometimes gets the wrong press, as the word can...

Can you hear employee voice, or are you even listening?

Debbie Sansome
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You can never underestimate just how important employee voice is; not just for the reputation of your business, but also for retaining engaged and motivated employees. The reason why I think employee voice is sometimes underestimated is that, genuinely it...

Predictions or a complete change of working ...?

Debbie Sansome
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It seems that a big thing which is currently trending is predictions on what is going to change in the workplace within the next 12 months.  In the USA, it is predicted that unemployment will continue to decline from 4.3% to 4.2%, with an overall...

Do you really protect your own data?

Debbie Sansome
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This month is the focus on the forthcoming General Data Protection Regulations (GDPR), which come into force on 25 May 2018.  This is a huge change of legislation on how people handle data. Albeit, such a serious subject of which we will all have to...